1. Information we collect
Novix may collect information required to process and manage a transfer booking, including name, email address, phone number, travel information, flight number, pickup and drop-off details, passenger count, luggage details and booking communications.
2. Why we use this information
Information is used to create and manage reservations, coordinate transfer suppliers, communicate booking status, respond to customer requests, provide support and maintain operational records.
3. Supplier sharing
Where required to operate a transfer, relevant booking information may be shared with the supplier assigned to the reservation. Supplier access is limited to information needed for transfer operations.
4. Google location services
When customers search for hotels, addresses or destinations, Novix may use Google location services to identify the requested location and match it to a Novix service zone.
5. Security
Novix uses access controls and account-based permissions to separate customer, supplier and administration functions. Passwords created for supplier portal access are stored using one-way password hashing.
6. Retention
Booking and communication records may be retained for operational, accounting, legal, security and customer-support purposes as appropriate.
7. Your requests
Customers may contact Novix regarding questions about their information or booking records using the Contact page.