1. Scope
These Terms & Conditions apply to transfer bookings made through Novix Transfers. Novix provides a booking platform and coordinates transfer services with approved local transport suppliers.
2. Booking information
Customers are responsible for providing accurate passenger, contact, flight, pickup and destination information. Incorrect or incomplete details may affect the transfer service.
3. Booking confirmation
A booking request is not considered operationally confirmed until its booking status changes to Confirmed. Customers should review their booking status and confirmation email before travel.
4. Vehicle selection
The selected vehicle must be suitable for the number of passengers and luggage. Novix may recommend or require a larger vehicle if the provided passenger or luggage information exceeds the selected vehicle capacity.
5. Pickup and flight details
Customers must provide valid flight information and pickup timing. Changes to flight schedules should be communicated to Novix as soon as possible through the available booking-management channels.
6. Changes and cancellations
Eligible confirmed bookings may submit change or cancellation requests through My Booking. A request is not effective until it is reviewed and approved by Novix.
7. Supplier operation
Transfers may be operated by approved local supplier companies within the Novix network. Operational vehicle or driver details may be provided according to the requirements and timing of the transfer.
8. Customer conduct
Passengers must follow applicable safety requirements and behave in a manner that does not endanger the driver, vehicle, other passengers or third parties.
9. Contact
For questions regarding a booking, customers should contact Novix and include the relevant booking reference.