1. Ücretsiz iptal süresi
Unless a different condition is specifically disclosed for the selected service, customers may cancel a reservation free of charge when the cancellation request is submitted at least Planlanan alış saatinden 48 saat öncesine kadar.
2. Son 48 saat içindeki iptaller
İptallation requests submitted less than 48 hours before the scheduled pickup may be non-refundable or may be subject to costs already committed to the driver, supplier or operation. Any applicable charge will depend on the circumstances of the reservation and the service conditions disclosed to the customer.
3. İade yöntemi
If an eligible booking was paid online to Novix Transfers, the approved refundable amount will be returned to the original payment method whenever technically possible. The time required for the refund to appear on the customer's account may vary depending on the payment provider, bank and card issuer.
4. Sürücüye ödeme yapılan rezervasyonlar
If no payment was collected by Novix Transfers, there is no online amount for Novix Transfers to refund. Any amount already paid directly to a supplier or driver is handled according to the applicable booking conditions and confirmed arrangements.
5. No-show durumları
If a passenger does not arrive at the agreed pickup location, cannot be contacted within the applicable operating conditions, or provides incorrect information that prevents the transferi from being performed, the reservation may be recorded as a no-show and may be non-refundable.
6. İptallation by Novix Transfers
If a confirmed service cannot be provided and a suitable alternative cannot be arranged, any amount collected by Novix Transfers for the unprovided service will be refunded.
7. Rezervasyon değişiklikleri
Requests to change the date, time, route, passenger information or vehicle are subject to availability. A price difference may apply if the requested change affects the booked service.
8. İptal talebi nasıl oluşturulur
Customers should use Rezervasyonum or contact info@novixtransferis.com and provide the booking reference. A cancellation request is considered completed only after Novix Transfers confirms the cancellation.